Returns

Return Policy

All you need to know about our Return Policies.

Damages
In the event that the Products are delivered in a damaged or defective state, the Customer shall lodge a claim with Xyza Savanna within three (3) days of such delivery. Please lodge your claim by emailing hello@xyzasavanna.com detailing the damage or defects to the Products. The applicable Returns Policy shall be followed.
Xyza Savanna will only accept returned items if they are damaged upon delivery or if there is a manufacturing fault.

Returns
Xyza Savanna agrees to the refund of Products purchased and received by the Customer, on condition that the following terms have been met:

Should you wish to return your Xyza Savanna accessory, you may do so within 14 days from receiving your order. Kindly send an email to hello@xyzasavanna.com with your order number and the reason for returning the item.

Any items that are damaged or faulty must be returned within 7 days of receipt. Kindly send an email to hello@xyzasavanna.com with your order number and the reason for returning the item.

The returned items must be returned in their original condition, including all their packaging and tags, in order to be accepted.

In instances where products are being returned via courier, the customer shall be responsible for payment of any fees levied for the relevant courier service.

We do not facilitate exchanges. Should you wish to exchange your purchased item for a different product you may return your original purchase by following our returns process and then by making a purchase of the item that you would prefer.

The customer will not be reimbursed any costs incurred for initial delivery of the products being returned.

Any refund to the customer will only take place once Xyza Savanna has received the return, reviewed it and is satisfied with the item being returned.

Xyza Savanna shall use its own discretion as to the means used to refund all customers including, but not limited to, cash, crediting the relevant customer’s account or applicable credit or debit card.

Xyza Savanna shall not be liable for any delivery costs incurred by customers returning any products. Cost of returns will be for the customer’s own account.

No returns or exchanges are offered on marked down or sale items, or on personalized items.

If you are based in South Africa, according to The Consumer Protection Act, you have the right to cancel your order within five business days after placing it, known as the ‘Cooling Off’ Period without providing a reason or incurring loss. This ‘Cooling Off’ Period will begin from the first business day after which you receive via email confirmation of your order. In order to cancel your order you must do so in writing by emailing Xyza Savanna at hello@xyzasavanna.com, clearly stating your order information. The email must be sent within the ‘Cooling Off’ Period to be valid.

Items should be returned unused and with all the relevant Xyza Savanna tags still attached to it. Returns that have been damaged or soiled will not be accepted and will be sent back to the customer at the customer’s cost. Any belts, straps and or designer packaging such as authenticity cards, dust bags, and leather tags should be included with the customer’s return.

Xyza Savanna has the right to monitor repeated returns from the same customers. Xyza Savanna may exercise its right to refuse to service the customers with a repeat-return history.

Returns of any exotic-leather accessories: In order to return exotic-leather accessories, strict paperwork and permits must be applied for and received to transport these exotic-leather pieces across borders. If you wish to return an exotic-leather piece, you must first contact hello@xyzasavanna.com in order for Xyza Savanna to offer the necessary assistance with certification for the item to be legally returned back to South Africa. Xyza Savanna will accept neither responsibility nor liability and will not refund any loss or damage incurred by yourself for goods destroyed, seized or confiscated by customs should you fail to follow this process. Please email hello@xyzasavanna.com to arrange a return on all exotic leather goods.

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