All the info you need with regards to our delivery terms.
Ordering your Xyza Savanna Accessory is easy as we deliver straight to your doorstep! Depending on your location and product availability, we aim to deliver your product within 7-15 working days for international orders and 5-7 working days if you are based in South Africa. If the item is out of stock or on a pre-order basis you may wait a bit longer for your order as it can take up to 10 weeks to restock or manufacture the item ordered.
Please note that an additional 10 to 15 working days can be added to the delivery time on International orders (non- South Africa) for all exotic skins including, but not limited to, python, lizard and crocodile, as specific permits need to be obtained in order to ship accessories made from these skins. Please note that this additional time period does not apply to ostrich nor ostrich shin handbags.
Xyza Savanna ships online purchases nationally and internationally. Please note that delivery does not include customs charges. Since all Xyza Savanna international (non-South African) deliveries are DDUs (delivery Duty Unpaid) a customer may incur customs charges if they order from outside South Africa. This means that the product prices displayed exclude all taxes and duties. The recipient of these goods (the customer) agrees to accept liability for all import duties, customs and local taxes levied by the country to which the customer has requested to ship to. Payment of these amounts by the customer will be necessary in order to release the purchased goods from customs on arrival.
By confirming an order, the Customer consents to the responsibility of paying any additional costs to release their delivery on arrival.
The Customer is also consenting to the term that Xyza Savanna will not offer a refund nor a replacement product should the Customer fail to pay any taxes or duties, and that the loss of any product as a result will be the Customer’s responsibility. Xyza Savanna is not responsible for customs charges and additional taxes, and will not refund orders if the Customer is unable to cover these charges. Customs charges differ from country to country; the Customer is advised to check their country’s charges before ordering.
It is also important to note that every country and state has individual laws regarding the import of exotic-leather items. It is the Customer’s responsibility to check the local laws governing the area of their chosen delivery address, and to ensure they are ordering products that can be legally imported to their chosen delivery address. Xyza Savanna will take no responsibility nor offer any refunds for items destroyed or banned from being forwarded to the given delivery address due to laws governing the import of exotic-leather and/or animal goods. It is also the customers responsibility to contact customs for more information regarding this.
You can check the current status of your shipment by following the instructions on your dispatch email which will include a link to the DHL website. You will be directed to the website where if you enter the tracking number of your shipment you will see its status.
Xyza Savanna will not take responsibility nor be held liable for failure to deliver products should the failure be the result of strike action involving either Xyza Savanna staff or any suppliers/companies involved in the delivery of any products or due to power failures, Acts of God or Freak Weather.
It is the customer’s responsibility to check the products in the presence of the Xyza Savanna representative making delivery. Should the customer nominate that a third party take the delivery, this responsibility falls onto the third party, for which Xyza Savanna takes no responsibility or liability.
Delivery of the products at the shipping or delivery address as nominated by the customer shall constitute good delivery.
Should, upon the customers request, the products be delivered to a carrier for delivery to the customer, delivery to the customer shall be deemed to have been duly effected on delivery to the carrier who shall at all times be and remain the customers nominated agent for purposes of these terms and conditions.
In the event of short delivery the Customer shall lodge a claim with Xyza Savanna within three (3) days of such delivery. Please lodge your claim by emailing email@example.com detailing the short delivery.
Customers are not able to change the delivery details once their order has been placed and confirmed.
Xyza Savanna takes no responsibility and accepts no liability for incorrect delivery details or, if an unauthorised person, at the delivery address, accepts delivery of the order and Products.
Please note that Xyza Savanna sends out parcels from Monday to Friday excluding South African Public Holidays